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    Refund and Return

     

    Publication date: 03.07.2024

     

    References to the words “You” or “Your” (or words similar in content) mean our User, depending on the context of the Terms of Use.

     

    References to “we”, “our” or “us” (or similar words) mean the BetliShop Platform.

     

    This document regulates the terms and conditions of refunds and Goods.

     

    The words he/she and their derivatives in the text of a document can be applied to either a male or female person, depending on the context of the document.

     

    1. DEFINITION 

     

    1. Account is a functional part of the Site, through which the User gains access to the Platform Services.

     

    1. User is any natural person who orders Goods on the Platform website and whose Personal Data is processed by the Platform during the provision of Services.

     

    1. "BetliShop" platform (hereinafter the "Platform" or "BetliShop") is a service created for the sale of Goods to the User.

     

    1. Website of the "BetliShop" Platform (hereinafter referred to as the "Site") means a web page or group of web pages on the Internet, which are located at: https://betli.ind.in/, through which the Platform provides Services.

     

    1. Services are an algorithm of actions performed by the Platform to provide the User with the opportunity to purchase Goods.

     

    1. REFUNDS

     

    1. The User has the right to return/exchange the Goods of proper quality within 14 (fourteen) calendar days from the moment of receipt, if the Goods did not satisfy him in terms of shape, dimensions, style, color, size or for other reasons cannot be used by him as intended.

     

    1. The Platform exchanges Goods of appropriate quality only if such Goods have not been used and there are no traces of such use. If the Goods has been used or there are traces of use on it, then the Goods cannot be exchanged on the Platform under any circumstances.

     

    1. The Platform replaces the Goods of inadequate quality, if the damage to the Goods was not caused by the fault of the User: If the Goods are available, - within a reasonable period of time, but no more than 14 (fourteen) calendar days. If there is a need for a quality check - within 14 (fourteen) calendar days or as agreed with the Platform.

     

    1. For a refund, the User must send a request to the Platform to e-mail: [email protected] or use the appropriate section of the Site. The request for the return/exchange of the Goods must contain the following information: full name of the applicant; data about the Goods: name, date of purchase; reasons for return; address for exchange of Goods; payment details for refund.